Survey

1. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

2. How much time do you typically spend on a single shopping session online?

A. Less than 15 minutes

B. 15-60 minutes

C. 1-2 hours

D. More than 2 hours

3. How do you feel about smart home devices?

A. I love them and own several

B. I'm interested but don't own many

C. I'm skeptical of them

4. What type of products do you most frequently buy online?

A. Electronics

B. Clothing

C. Books & Media

D. Home Goods

E. Groceries

5. Do you prefer shopping in large chain stores or small local shops?

A. Large chains

B. Small local shops

C. No preference

6. How do you manage your loyalty program memberships?

A. Actively use many

B. Use a few key ones

C. Don't pay attention to them

7. How do you feel about in-app purchases?

A. I make them regularly

B. I've made a few

C. I avoid them

8. How important are customer reviews to your purchasing decisions?

A. Very important

B. Somewhat important

C. Not important

9. What is your favorite season for shopping?

A. Holiday Season (Nov-Dec)

B. Spring

C. Summer

D. Fall

E. No favorite

10. How important is a store's layout and ambiance to you?

A. Very important

B. Somewhat important

C. Not important